When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Yara Shea Beauty is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

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Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.

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Please note

*Due to current circumstances deliveries are taking longer to be delivered. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan, to protect individuals working in our distribution centers, which may slow processing.

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All orders have at least 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.

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Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

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If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at ​support@yarasheabeauty.com​ or ​1-347- 701-3770